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Last updated: 03/11/2025
Business name: Sunnyhills Group Trust ABN 56 965 432 214 trading as Harmony Acumassage
Address: 13 Quadrant Mall, Launceston TAS 7250
Website: harmonyacumassage.com.au
Contact: 0431 826 991
At Harmony Acumassage, we are dedicated to safeguarding your privacy and handling your personal and health-related information in line with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store and protect your data, and explains your rights in relation to this information.
1. What personal and health information we collect.
In order to provide our massage services and associated therapeutic services, we may collect:
Your full name, date of birth, contact details (address, phone, email)
Health fund name and membership/claim details
Medical and health‐related information relevant to treatment (for example: medical history, medications, injuries, allergies, current symptoms)
Address and contact details for billing, correspondence or emergency contact
Payment or billing information (if applicable)
Records of communications with us (phone, email, in person)
Other information reasonably necessary for the services we provide
Health information of this kind is considered “sensitive information” under the Privacy Act, and may attract additional safeguards.
2. How we collect your information
We collect personal information in a number of ways, including:
When you complete our client intake form (paper or electronic)
When you provide information during a consultation or treatment session
When you contact us via phone, email or websiteFrom third parties, where necessary and permitted (for example, referring health practitioners, health fund providers)
We will endeavour to collect information directly from you wherever practicable.
3. Use of cookies and website analytics
When you visit our website, we may place cookies or use analytics tools to monitor how the site is used.
Cookies may be essential (to enable functionality such as logged‐in sessions) or for performance (to understand traffic, improve site design) or for targeting/advertising (to show relevant content). You can control or disable cookies in your browser settings; note however that disabling cookies may limit certain website features.
By continuing to use our website you consent to our use of cookies as described (unless you disable them via your browser).
4. How we use and disclose your information
We use your personal information for purposes including:
Assessing suitability for massage/treatment and determining appropriate care
Providing treatment services and follow‐up care
Processing claims/rebates with health funds (where applicable)
Billing, invoicing and administrative management
Communicating with you (appointment reminders, service updates)Improving our services, training, quality assurance
Complying with legal/regulatory obligations
We may disclose your personal or health information:
To your health fund or insurer for rebate/claim processing (with your consent)To other health practitioners (with your consent) if they are involved in your care
When required or authorised by law (for example subpoenas, reporting obligations) To service providers (such as billing, IT, hosting) who assist us, under contract and bound to protect your information
In the event of a change in ownership or sale of the practice, you will be notified in such a case
We will not sell or rent your personal information to third parties without your consent.
5. Storage, security and retentionWe take reasonable steps to protect your personal and health information from unauthorised access, misuse, alteration, destruction or loss. This may include:
Secure storage of paper records (locked filing cabinets)
Password‐protected and encrypted electronic recordsStaff confidentiality and privacy training
Access controls restricted to authorised personnel
We will retain your personal information only for as long as necessary to perform our services, meet legal and professional obligations (such as record-keeping periods for health services) or resolve disputes. Thereafter your information will be securely destroyed or de‐identified.
6. Access and correctionYou have:
The right to access personal information we hold about you (subject to exceptions under law)
The right to request correction of your information if it is inaccurate, incomplete or out-of-date
If you believe the information we hold is inaccurate, please contact us and we will take reasonable steps to correct it. If we refuse access we will provide reasons unless law prohibits us from doing so.
7. Consent and withdrawal
By providing us your personal and health information you consent to its collection, use and disclosure in line with this policy. If you later choose not to provide certain information or to withdraw your consent (for example, for marketing purposes) then this may limit our ability to provide certain services. You may also opt‐out of marketing communications at any time.
8. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. The most current version will be available on our website. We will indicate the date of last update above.
9. Complaints
If you have any concerns or complaints about how we handle your personal information, please contact us at:
Harmony Acumassage
13 Quadrant Mall, Launceston
Email: reception@harmonyacumassage.com.au
We will investigate your complaint and respond within a reasonable time. If you remain dissatisfied you may contact the OAIC via their website or helpline.
End of Policy
